Customer Satisfaction Survey

Consarc Corporation - Customer Satisfaction Survey

On a Scale where "1" is Very Poor and "5" is Very Good, How would you rate the following:

		N/A	1	2	3	4	5
1.	Our Overall Service
2.	The Quality of our Product
3.	The Quality of our Technical Service
	A. Sales
	B. Engineering Phase
	C. Commissioning Stage
	D. Software
	E. Cold Test
	F. Hot Test
	G. After Sales Service
4.	Delivery Commitments
	A. General Arrangement, Foundation Drawings
	B. Shipment of Equipment
	C. Software Deliverables
	D. As Built Drawings
	E. Vendor Manuals
	F. Operations Manuals
	G. Spare Part Availability
	H. Commissioning Spares
	I. Ongoing Spare Parts
	J. Start Up Schedule
5.	Field Service
	A. Contractor Ability
	B. Communication with Customer
	C. Daily Meetings Held
	D. Organizational Skills of the Service Engineer
	E. Technical Ability of the Service Engineer
	F. Support of Field Engineer from Rancocas
	G. Use of Marked-up Drawings to be used as "As Builts"
	H. Problem Solving and Team Approach Ability
6.	Contract Management
	A. Schedules
	B. Communication
	C. Invoicing
	D. Problem Solving and Team Approach Ability

General Comments: